Shadowfax Technologies Pvt. Ltd.

Managed end-to-end control tower operations across 120+ hubs, ensuring real-time visibility and strict SLA adherence through structured dashboards and daily reviews.

Led centralized monitoring of vehicle movement and hub performance, ensuring all vehicles reached within STA with minimal delays.

Successfully reduced average delay to below 1 hour in April through proactive interventions and continuous tracking.

Designed and implemented pendency governance frameworks covering Floor Pendency, Dock Pendency, RTSND, and BRSNR.

Executed targeted pendency clearance programs for Pareto hubs, reducing backlog and improving operational stability.

Conducted war-room calls with cross-functional teams to drive accountability and closure on high ageing shipments.

Built automated dashboards using SQL, Excel, and Python to track ageing, delay trends, and hub-wise performance.

Enabled data-driven decision making by identifying high-risk routes and bottlenecks in real time.

Developed logic for delay alerts, ageing buckets, and performance metrics to improve operational efficiency.

Achieved near-zero major delays with most routes operating within STA and only 15–30 mins deviation in few cases.

Improved network reliability through continuous monitoring and structured escalation mechanisms.

Strengthened coordination across hubs, vendors, and stakeholders to maintain consistent service levels.