Reliance Retail - Qwik SCM
Manager - Last Mile / Logistics
Last Mile Operations
Order Processing Excellence
Ensured 100% clearance of forward and reverse ageing orders within 48 hours across all hubs pan-India, significantly improving customer satisfaction and operational efficiency.
Promise Date Delivery (PDD) Management
Successfully managed last mile delivery operations to consistently meet PDD targets nationwide, achieving 95% on-time delivery rate.
Performance Optimization
Reduced DSR/R% metrics by 30% through systematic analysis and elimination of contributing factors across the logistics network.
Reattempt Reduction
Decreased reattempt percentage by 25% through improved coordination with category teams, buyers, and sales teams, optimizing first-attempt delivery success.
Process Leadership
Cash Flow Management
Implemented systems to ensure same-day cash flow from HUB-CMS-BANK, improving financial operations and reducing processing delays.
Performance Monitoring
Developed and maintained comprehensive scorecards to monitor CTI's performance, recording and analyzing daily metrics to drive continuous improvement.
SOP Development & Training
Created Standard Operating Procedures (SOPs), work instructions, and daily routines for all positions; trained 150+ team members to ensure nationwide adherence.
Hub Operations Management
Oversaw all pickups and deliveries at the hub (SDP), managing DEPS (Single Delivery Point) operations to ensure seamless last-mile execution.